Main Responsibilities : 

• Providing front line customer service through the CSC's.
• Receiving bills, cash payments &transfering units to prepaid customers accounts.
• Providing information about new and present services.
• selling both  MTN products and value added services and perform cross and up seling campaigns for special and new services whithin CSC's and during expositiond participation M31.
• Delivering daily cash collection financial reports
• Dealing with VIP's and HVC customers.
• reporting alarming cases and complaints to the line manager.
• registering all cases done by the employee on CRM application 
• Compy with company and department policy and procedures.
• Delivering all MTN products and services.
• Receiving all customers compalaints and escale them to the concerned parties in the most sufficient manner.