Core Purpose of The Job:  
Meeting customers and providing them with their requirements as well as promoting MTN products and services being the link between customers and all other company departments.

Task Complexity:

*Providing front line customer service through the CSCs.

*Delivering all MTN products and services.

*Signing subscription contracts and all customers’ related requests and documents.

*Receiving bills’ cash payments and transferring units to prepaid customers’ accounts.

*Providing information about new and present services.

*Selling both MTN products and value added services, and perform cross & up selling campaigns for special and new services within CSCs and during expositions participations.

*Filling amendment forms, using needed application, and electronic tools (barcode reader, FP device...)

*Delivering daily cash and generating daily financial reports.

 *Comply with company/department policies and procedures.

*Register all cases done by the employee on the CRM application 

*Receive customers’ complaints and escalate them to the concerned parties in the most sufficient manner.

*Deal with VIP and HVC customers.

*Report alarming cases and complaint to the line manager.

*Comply with Company/Department policy and procedures.