Main Responsibilities : 

Providing front line customer service through the CSC's.

Receiving bills, cash payments &transfering units to prepaid customers accounts.

Providing information about new and present services.

selling both  MTN products and value added services and perform cross and up seling campaigns for special and new services whithin CSC's and during expositiond participation M31.

Delivering daily cash collection financial reports

Dealing with VIP's and HVC customers.

reporting alarming cases and complaints to the line manager.

registering all cases done by the employee on CRM application 

Compy with company and department policy and procedures.

Delivering all MTN products and services.

Receiving all customers compalaints and escale them to the concerned parties in the most sufficient manner.