Meeting customers and providing them with their requirements as well as promoting MTN products and services being the link between customers and all other company departments.
- Providing front line customer service through the CSCs.
- Delivering all MTN products and services.
- Signing subscription contracts and all customers’ related requests and documents.
- Receiving bills’ cash payments and transferring units to prepaid customers’ accounts.
- Providing information about new and present services.
- Selling both MTN products and value added services, and perform cross & up selling campaigns for special and new services within CSCs and during expositions participations.
- Filling amendment forms, using needed application, and electronic tools (barcode reader, FP device...)
- Delivering daily cash and generating daily financial reports.
- Comply with company/department policies and procedures.
- Register all cases done by the employee on the CRM application
- Receive customers’ complaints and escalate them to the concerned parties in the most sufficient manner.
- Deal with VIP and HVC customers.
- Report alarming cases and complaint to the line manager.
- Comply with Company/Department policy and procedures.