Core Purpose of The Job:

Meeting customers and providing them with their requirements as well as promoting MTN products and services being the link between customers and all other company departments.

Task Complexity:

Providing front line customer service through the CSCs.

Delivering all MTN products and services.

Signing subscription contracts and all customers’ related requests and documents.

Receiving bills’ cash payments and transferring units to prepaid customers’ accounts.Providing information about new and present services.

Selling both MTN products and value added services, and perform cross & up selling campaigns for special and new services within CSCs and during expositions participations.

Filling amendment forms, using needed application, and electronic tools (barcode reader, FP device...)

Delivering daily cash and generating daily financial reports.

Comply with company/department policies and procedures.

Register all cases done by the employee on the CRM application Receive customers’ complaints and escalate them to the concerned parties in the most sufficient manner.

Deal with VIP and HVC customers.

Report alarming cases and complaint to the line manager.

Comply with Company/Department policy and procedures.