Location: Damscus, Syria
Job Type: Full-time | Hybrid (Office + Remote)
 

As a Technical Support Specialist at Sawaftech, you will be the front line of communication with our clients. Your main responsibilities will include:

• Meeting with clients to understand their technical issues and provide immediate solutions when possible
• Troubleshooting problems that can be resolved without code modification
• Documenting bugs and technical issues clearly and reporting them to the development team
• Responding to and managing support tickets in a timely and professional manner
• Following up with clients to ensure their issues are resolved and they are satisfied
• Collaborating with internal teams to improve customer experience