Salary
—
Job Location & type
On-Site / Full time
Experience
3 years
Job Status
Active Job
We are seeking a customer-focused Technical Support & Customer Service representative who is fluent in both Arabic and English.
Respond to customer inquiries via phone, email, live chat, and ticketing system in both Arabic and English.
Troubleshoot technical issues, collect relevant information, and provide clear, actionable solutions or escalate as needed.
Reproduce reported problems, document steps taken, and track status in the helpdesk system.
Collaborate with Product, Engineering, and QA teams to identify common issues and drive improvement
UX/UI Design Fundamentals
Art Studio learnings
Advanced Prototyping Techniques
Interactive Media Workshop
User Research Methods
Market Insights Program
Design Systems and Frameworks
Collaboration Hub