Key Responsibilities
Talent Communication & Support
•     Handle daily conversations with talents via calls, chats, and emails
•     Resolve inbound requests, complaints, and disputes professionally
•     Conduct outbound follow-ups, check-ins, and well-being outreach
•     Escalate issues internally and ensure proper closure
Onboarding & Offboarding
•     Manage end-to-end onboarding: document collection, system access, and briefings
•     Oversee resignations, terminations, and contract completions
•     Conduct exit interviews and gather feedback
•     Activate time-tracking tools and promote consistent usage
Compliance & Reporting
•     Validate attendance and task tracking submissions
•     Prepare monthly attendance reports for clients
•     Monitor compliance and coordinate with Finance on warnings or deductions