Responsibilities:

● Monitor social media platforms to identify and respond to user comments,

messages, and mentions promptly and professionally.

● Engage with the online community in a friendly, positive, and respectful manner,

fostering meaningful interactions and building relationships.

● Moderate user-generated content, ensuring it aligns with our company

guidelines and policies.

● Stay up to date with the latest trends and best practices in social media

moderation, incorporating new techniques and strategies as appropriate.

● Collaborate with the marketing team to create and implement social media

campaigns and initiatives.

● Escalate any critical issues or emerging trends to the relevant stakeholders for

prompt resolution.

● Analyze social media metrics and generate reports to assess community

engagement, sentiment, and overall performance.

● Collaborate with the customer service team to provide timely and accurate

responses to customer inquiries and concerns.

● Maintain a thorough understanding of our products, services, and company

values to effectively represent our brand online.

● Create, edit, publish, and share daily content that engages our audience.