The Social Media Agent will be responsible for engaging with our audience by responding to messages, direct messages (DMs), and comments on our social media channels. This role requires excellent communication skills, a customer-focused approach, and the ability to handle inquiries promptly and professionally.

 

Job Responsibilities:

• Monitor and respond to messages, DMs, and comments across all social media platforms, including Facebook, Instagram, and others.
• Provide accurate and timely responses to customer inquiries, addressing their questions, concerns, and feedback.
• Engage with our audience in a friendly and professional manner to build positive relationships and enhance brand loyalty.
• Identify and resolve customer issues or complaints raised through social media channels.
• Monitor and engage with user-generated content, such as reviews, photos, and mentions of our brand.
•  Encourage positive interactions and promote user-generated content that highlights our services and restaurant partners.
• Assist in managing contests, giveaways, and other interactive campaigns on social media.
• Track and report on common customer inquiries and issues to help improve our products and services.