Preview

Salary

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Job Location & type

On-Site / Full time

Experience

4 years

Job Status

Active Job

About this role

Manage and advocate Spacetoon Go reputation as an evolutionary opportunity to significantly influence our customers. And how Spacetoon Go will meet their needs and go beyond their expectations.
Proactively on-board new customers; understand their use cases, journeys and processes in order to provide the best guidance on how to install, signup, subscribe, enjoy and collaborate Spacetoon Go.
Lead tutorial and training, showing off Spacetoon Go features and functionality and answering questions and concerns.
Set and maintain up to date knowledge base, share a mutual and aligned feedback by the team as customer support and social media.
Run periodic "health checks" and “reviews“ of Spacetoon Go customers to make sure they are using and enjoying optimally, and up to the satisfaction level.
Partner with the account management team to identify opportunities, risks, potential improvements and development.