We are looking for a motivated and results-driven Sales Representative to join our growing E-commerce team.

Responsibilities:

• Respond to customer inquiries across all communication channels
• Guide customers through the purchasing process
• Recommend products and upsell relevant items when appropriate
• Follow up with interested customers and inactive leads
• Build trust and maintain professional customer relationships
• Convert conversations into completed orders and sales
• Create quotations, sales orders, and invoices through Odoo
• Coordinate with the operations team to ensure smooth order fulfillment
• Record customer interactions and maintain accurate sales records
• Achieve individual and team sales targets
• Report customer feedback, objections, and market insights to management

What We're Looking For:

• Excellent communication skills
• Strong closing and sales abilities
• Positive attitude and self-motivation
• Ability to handle multiple conversations efficiently
• Persuasive personality without being pushy
• Passion for E-commerce and customer experience

KPIs:
• Response Time
• Close Rate
• Revenue Generated
• Follow-up Completion Rate
• Customer Satisfaction
• Average Order Value (AOV)
• Upsell & Cross-sell Performance