We are seeking a highly motivated and customer focused Travel Sales and Customer Service Specialist.

This role is the heart of our business, responsible for generating sales by converting client inquiries into bookings while providing outstanding post sale support.

The ideal candidate is a travel enthusiast with excellent communication skills and a talent for closing deals and ensuring client satisfaction.

Key Responsibilities:

Sales & Business Development:

• Proactively reach out to potential clients through calls, emails, and social media.

• Respond promptly and professionally to customer inquiries about travel packages, flights, hotels, and visas.

• Understand customer needs and preferences to recommend and tailor suitable travel options.

• Create and present compelling quotes and itineraries to clients.

• Follow up on sales leads and close bookings to achieve and exceed sales targets.

• Maintain and update the customer database (CRM) with client interactions and details.

Customer Service & Support:

• Provide comprehensive pre travel support, including booking confirmations, travel documents, and detailed itineraries.

• Handle and resolve customer issues, complaints, or changes efficiently and professionally.

• Offer support to clients during their travel for any urgent matters that may arise.

• Gather customer feedback after trip completion to improve services and build loyalty.

• Build and maintain long term relationships with clients to encourage repeat business and referrals.