Responsibilities :

Answer inbound calls and Identify customers’ needs, provide correct information.

Handle customers complaints and provide solutions and/or alternatives.

Respond efficiently and accurately to callers, and ensuring that clients feel supported and valued.

Adhere to all company policies and procedures.

Provide recommendations for products or services offers that may better suit client needs.

Report to the Supervisor any alarming complaint.

Take part in practical training to new contact center employees.

Engage in active listening with callers, confirm or clarify information and diffusing angry clients, as needed.

Build lasting relationships with clients and other call center team members and supervisors based on trust and reliability.

Support sales team and escalate all dealers request to sales help desk team.

Answer RBT calls and downloading  tunes to customers.

Understand and strive to achieve call center objectives while providing best customer experience.

Achieve the department’s pre-established objectives.

Follow up difficult cases and ensure their resolution in the most efficient manner.

Maintain a working knowledge of company products, offers, services.

Perform additional tasks and responsibilities related to the scope of work, as assigned from Contact Center management.