Provide quality customer service and support to subscribers and prospective clients over the telephone.
- Ensure a standard quality of work/service.
- Deal with wide range of profiles.
- Dealing with strict PPPs.
- Able to achieve targets within tight time limits
- Answer the caller and inquire about purpose of the call.
- Provide the caller with requested and necessary information/ service according to company policies and procedures.
- Promote services and products of MTN to all callers.
- Execute caller’s request according to company policies, procedures & processes.
- Receive, filter and transfer callers’ complaints to the concerned person(s)/ department.
- Educate subscribers and prospective clients about the products and services offered by MTN Syria.
- Reports to the Supervisor/Senior lead any alarming complaint.