Core Purpose of The Job:  
Provide quality customer service and support to subscribers and prospective clients over the telephone.

Task Complexity:

*Answer the caller and inquire about purpose of the call.

*Provide the caller with requested and necessary information/ service according to company policies and procedures.

*Promote services and products of MTN to all callers.

*Execute caller’s request according to company policies, procedures & processes.

*Receive, filter and transfer callers’ complaints to the concerned person(s)/ department.

*Educate subscribers and prospective clients about the products and services offered by MTN Syria.

*Reports to the Supervisor/Senior lead any alarming complaint.