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• Following up with the company's accredited network of merchants to ensure the quality of service provided to them.
• Managing relationships with merchants and stakeholders to build loyalty, trust, and encourage continued contracting.
• Conducting field visits to the merchants' sites and stakeholders to ensure that the service provided is running well.
• Handling inquiries, feedback, and complaints related to the company's services.
• Resolving problems quickly and effectively through phone, email, social media, or field visits.
• Cooperating with internal work teams such as customer service, technical support, and sales to meet the required needs.
• Documenting interactions and feedback with accurate records and reporting to senior management, and tracking performance metrics to measure satisfaction levels.
• Performing any other tasks requested by senior management in this position.