Preview

Salary

—

Job Location & type

On-Site / Full time

Experience

4 years

Job Status

Active Job

About this role

Manage and oversee daily operational activities to ensure smooth service delivery and compliance with contractual requirements.
Act as the primary point of contact for clients, maintaining strong professional relationships and ensuring high levels of customer satisfaction.
Monitor operational performance and track KPIs, preparing regular reports and performance analyses for management and clients.
Coordinate with internal teams to ensure service quality, timely issue resolution, and achievement of operational targets.
Identify operational challenges, investigate root causes, and implement effective corrective actions.
Ensure compliance with service level agreements (SLAs) and contractual obligations.
Conduct regular operational reviews and provide recommendations for process improvements and efficiency enhancements.
Support workforce planning, resource allocation, and operational scheduling when required.
Prepare and present operational reports, business reviews, and client updates.
Collaborate with stakeholders to ensure continuous improvement and successful contract execution