Mastery Academy is seeking a highly motivated and organized Operations Officer to join our team. The Operations Officer will play a crucial role in ensuring the smooth operation of the academy by handling a range of administrative tasks and providing exceptional support to our clients and participants.

Responsibilities:

1. Participants Registration Management: Confirm participant registrations and arrange registration contracts in an efficient and timely manner.

2. Customer Support: Deliver high-quality customer service by directing client support requests to the appropriate departments.

3. Certificates Management: Oversee the issuance of certificates and ensure they are shared promptly with program and course participants.

4. Registration Inquiries: Respond to and manage registration-related inquiries, providing accurate and helpful information.

5. Official Letters: Prepare and distribute official letters in accordance with company policies.

6. Online Learning Platform Support: Assist participants with questions or technical issues related to the online learning platform.

7. Interdepartmental Communication: Facilitate effective communication within the company by relaying internal support requests to relevant departments.

8. B2B Relations and Outreach: Manage communication and inquiries with companies, and proactively approach businesses to offer Mastery Academy services.