• Recruit, evaluate, and onboard new drivers — guiding them through platform registration, app training, and their first trips
• Conduct vehicle inspections to verify that all Kaptains meet our safety, quality, and compliance standards before and during their time on the platform
• Engage with prospective Kaptains in the field, assess vehicle eligibility, and manage the end-to-end onboarding funnel
• Deliver hands-on app training sessions, clearly explaining platform mechanics, earnings structure, and operational expectations
• Monitor active Kaptain performance metrics and proactively address service quality issues
• Maintain accurate records of vehicle checks, onboarding progress, and compliance status

Call Centre Support

• Handle inbound and outbound calls from riders and Kaptains, resolving queries, complaints, and operational issues promptly
• Escalate complex cases to the appropriate team while ensuring timely follow-up and resolution
• Maintain a high standard of communication and service quality on every interaction
• Log call activity and track recurring issues to surface insights for product and operations teams