Preview

Salary

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Job Location & type

On-Site / Full time

Experience

2 years

Job Status

Active Job

About this role

Assist in developing and implementing the company's strategy.
Monitor, understand and interpret operational metrics to improve implementation.
Develop plans and programs to track vehicle movement to ensure that customers are provided with the best quality service.
Perform administrative tasks such as registering captains, responding to their inquiries and those of their customers, following up on captains and verifying their compliance with company rules and instructions related to vehicle readiness.
Train captains on company policy, when necessary, in the absence of certified trainers.
Conduct analyses related to customer complaints and their negative and positive comments and ensure that they are efficiently addressed with the customer service department.
Understand opportunities for improvements or new features related to the electronic application in place to enhance the company's market, measure their impact, and assist in their implementation.