Odoo SLA & Support Contracts Sales:

• Promote and present functional and technical support contracts for Odoo to clients upon completion of the Service Transition phase or the expiration of their warranty.

• Explain and break down the different support packages (monthly support hours, customization billing methods) and convince clients of the importance of ongoing support to prevent system downtime.

• Coordinate with the Odoo Project Leader and App Expert to estimate the required technical effort before submitting financial proposals to clients.

2. IT Infrastructure SLAs Sales:

• Market routine, preventive, and emergency maintenance contracts for networks, servers, security systems, surveillance cameras, cybersecurity, and other services provided by ITOS.

• Evaluate the client's infrastructure size with the assistance of the specialized technical team to design the appropriate SLA package (e.g., Remote, On-site, or 24/7 Emergency Support).

• Explain Severity Levels, Response Time, and Resolution Time guaranteed in the contract to the client in accordance with Service Operation best practices.