About this role

Develop and implement a comprehensive social media communication strategy aligned with the company's goals and objectives.
Collaborate with colleagues from various departments, including Marketing, Public Relations, and Creative, to integrate social media activities with overall marketing and communication initiatives.
Lead a team of social media specialists, providing guidance, mentorship, and support to maximize their performance and professional growth.
Work closely with the Content team to ensure the creation of engaging and high-quality content for social media platforms, including written posts, images, videos, and infographics, to promote brand awareness and drive engagement.
Collaborate with the Analytics team to analyze social media metrics and data to measure the effectiveness of campaigns and initiatives, and provide regular reports to the management team.
Ensure brand consistency and adherence to the company's voice and tone guidelines across all social media channels in coordination with the Branding team.
Work with the Customer Support team to address customer inquiries, feedback, and concerns on social media platforms in a timely and professional manner.
Collaborate with cross-functional teams to coordinate social media promotions, contests, and other campaigns, ensuring seamless execution and alignment with overall marketing efforts.
Foster positive relationships with colleagues from different teams, promoting collaboration, open communication, and knowledge sharing.
Stay informed about the projects, initiatives, and activities of other teams to identify opportunities for social media promotion and cross-promotion.
Collaborate with the Sales team to leverage social media platforms for lead generation, customer acquisition, and nurturing customer relationships.
Act as a liaison between the social media team and other departments, ensuring clear communication, alignment of goals, and effective collaboration.

Important Skills for opportunity

UX/UI Design Fundamentals
Art Studio learnings
24 Lessons
Advanced Prototyping Techniques
Interactive Media Workshop
15 Lessons
User Research Methods
Market Insights Program
20 Lessons
Design Systems and Frameworks
Collaboration Hub
30 Lessons

Preview

About this role

Important Skills for opportunity