Building Quality Assurance management systems for technology Divisions. Helping to develop and maintain quality standards, design quality controls in order to maintain the quality standards and to establish quality regulations for products and employees. Analysing data in order to develop plans to motivate and encourage employees while striving to improve processes and services quality. Striving to bring the best of the organization in the technical domain, working tirelessly to ensure that employees, services, and processes meet the need of customers. Providing coaching and corrective action when needed.

Measuring and monitoring the quality indicators across the customer journey and finding the gaps between accepted quality and experienced quality with the support of all responsible divisions across the company to ensure the good quality of service and quality of experience through the customer journey.