Your Mission:

• Setup and monitor regular communication channels with stakeholders to understand business needs and drive service level value.
• Accept, assess, prioritize, delegate, and follow-up tickets effectively.
• Investigate and triage bug reports, queries, and feature requests.
• Become an expert in all Products, Services and Systems.
• Relay complex and technical information to product users, in an informative and concise manner.
• Work cross functionally with Developers and Business Unit, to advocate and drive key areas for improvements for high impact issues.
• Inform and deliver new strategies and tactics to improve users' experience with Product Support.
• Be dynamic in your approach and adapt your skills to own and drive team targets.
• Drive innovation across Product Support to identify opportunities for simplicity and scalability.
• Provide data-driven insights and feedback to enhance internal customer experiences.
• Own the shaping of internal processes for the team.