Your Mission:

• You own the responsibility for improving our customers, restaurant & outlet partners' experience by making their touchpoints with our business more effective and efficient.
• You take our contact center for customers as well as restaurant & outlet partners to the next level by improving processes and increasing automation tools (CRM, Telegram, WhatsApp, FB Messenger, etc.)
• You support and nurture CC teams
• You define product needs and work closely with our logistics and operations teams on improving the processes you need to maximize efficiencies.
• You have a hands-on approach and love going into details to better understand and shape solutions to our daily operational needs.