Main Tasks:

• Follow up on the schedule of late payment customers daily and send it 
• Communicate with other departments to inform them of errors and updates.
• Communicating with late customers and collecting debts from them.
• Follow up on the collection file and schedules and follow up on cases of late customers and ask about them.
• Talking to customers, convincing them and pushing them to pay what they owe in all possible ways.
• Preparing a monthly and semi-monthly report on the collected cases, delays and losses. 
• Preparing a report on high-level cases that could turn into losses.
• Receiving escalated cases by department employees and other departments and dealing with them.
• Escalating difficult cases and problems to the concerned department.
• Coordinating maintenance requests at all company sites, sending them to maintenance officials, and updating the maintenance report on a daily basis.