Preview

Salary

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Job Location & type

On-Site / Full time

Experience

3 years

Job Status

Active Job

About this role

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Manage Nortel & Cisco software and devices and finger print devices
Respond to queries either in person or over the phone.
Guide users through problem-solving process.
Install, modify, and repair computer hardware and software.
Resolve problems by running diagnostic programs
Gain feedback from users about computer usage.
Make a regular preventive maintenance for user's computers
Provide technical Support for printers
Create Tag Number for all Devices (PC - Monitor - Phones - laptop) and Record all devices on the system (inventory).
Supporting the roll-out of new applications.
Resolving network issues.
Testing and evaluating new technologies.
Troubleshooting technical issues.
Speaking to customers to quickly get to the root of their problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.