Preview

Salary

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Job Location & type

On-Site / Full time

Experience

1 year

Job Status

Active Job

About this role

Serve as the first point of contact for customers seeking technical assistance by installing and configuring computer hardware, software, systems, networks, printers and scanners.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Contributes to team effort by accomplishing related results as needed.