Role Overview

The Integration Support Engineer will be responsible for maintaining, supporting, and improving integrations across the LikeCard stack, including B2C, B2B, and API-based systems. The role focuses on ensuring reliable system communication, SaaS stability, and continuous technical enhancement. The engineer will work closely with the B2B, Account Management, and Sales teams to support merchant integrations, manage tickets, and ensure operational efficiency within LikeCard’s digital products and gift card ecosystem.

Key Responsibilities

• Act as the primary technical contact for integration and API-related issues across the LikeCard stack.
• Collaborate with B2B, Account Management, and Sales teams to support partner onboarding, API setup, and issue resolution.
• Manage, prioritize, and resolve all integration-related tickets through email and ticketing systems (Zoho Desk or equivalent).
• Provide detailed API-level support, including testing, debugging, and troubleshooting.
• Maintain and continuously update API documentation, integration manuals, and technical knowledge bases.
• Support and monitor SaaS integrations, ensuring high availability, data accuracy, and service performance.
• Identify and recommend potential improvements, upgrades, and enhancements across integrations and workflows.
• Monitor API performance, logs, and metrics using AWS CloudWatch, Cloudflare, and internal dashboards.
• Participate in incident management, root cause analysis, and process optimization.
• Ensure compliance with LikeCard’s security, data protection, and operational standards.