The HR & Administration Officer will be a full-time employee of ZOA Syria Response. Under the direct supervision of the Manager of Operations, the HR & Administration Officer will provide HR and Administrative management of day-to-day office operations. S/he will manage the administration of the human resources policies, procedures, and programs. S/he will carry out responsibilities in recruitment, employee relations and compensation & benefits administration. The role holder will coordinate HR practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity and high standards of goal attainment.

Main Activities

1. Recruitment

- Prepare job postings and coordinate internal and external announcements as appropriate.
- Process job applications including initial screening, management of CVs database, forwarding CVs to requesting department/division.
- Arrange for and schedule interviews, follow up with requesting manager on interview assessments, and administrate the pre-employment tests.
- Performing reference and background checks.
- Prepare employment contracts, amendments in consultation with the MoO in framework of country practices and labour laws. Assure that contracts (and all documents that should be signed together with contracts) are signed by all employees before they begin working and kept safely.
- Coordinate new staff induction program with concerned departments/divisions and conduct HR orientation for national positions.

2. Compensation & Benefits

- Prepare monthly payroll with all related deductions and additions.
- Prepare monthly payslips and distribute to all employees with 24 hours of bank transfer.
- Verify and process data related to employee status and changes, such as new hires, transfers, leaves of absence, and ensure that the HR database is updated on a regular basis.
- Answer employees inquires on payroll related issues and handle received complaints.
- Responsible for all contractual related matters as we well as registration and deregistration of employees in social security and prepare relevant payment vouchers.
- Prepare bi-yearly personnel salaries reports and submit to the ministry of finance within the pre-defined timeframes.
- Prepare monthly or weekly payments for service contractors.
- Develop and schedule benefits orientations and other benefits training.
- Remain up to date in relation to Labour Laws/ Social Security and taxation regulations.

3. Health Insurance

- Coordinate the addition of new hires and cancellation of departing employees from health insurance scheme.
- Follow up with the provider on all claims, requests, and complaints pertaining to health insurance services.

4. Training & Performance Evaluation: Support MoO through:

- Preparing training courses arrangements (internal & external), attending training sessions to evaluate delivery and services, and following up on the completion of training evaluation with all participants and submitting final report to MoO.
- Follow up with all line managers while setting annual objectives and ensure proper completion of designated forms.
- Coordinating mid-year and end of year performance evaluation process in collaboration with line managers, verify completion of evaluation forms and report findings to MoO.
- Responsible for following up on the probationary period process.

5. Exit Process

- Initiating the process of concerned resigned employees, following up and update the HR database as well as the hard copies related.
- Follow up with Finance Department to finalize the clearance and last payment of departing employees within the pre-defined timeframe.