Position Summary:
As a Guest Experience & Operations Coordinator, you will communicate with guests, coordinate with cleaners and maintenance teams, monitor reservations, solve problems, and ensure every guest receives outstanding service. This is a long-term opportunity with significant growth potential.

Primary Responsibilities:
• Respond to guest inquiries professionally and promptly.
• Assist guests before, during, and after their stay.
• Coordinate with cleaners, maintenance teams, and vendors.
• Monitor reservations, arrivals, departures, and check-in instructions.
• Handle complaints and resolve issues calmly.
• Maintain records, spreadsheets, and operational logs.
• Schedule repairs and track maintenance requests.
• Escalate emergencies appropriately.
• Support reporting and daily operations.