Mission Statement:

To oversee the Customer Service strategy that aims at complete customer satisfaction toward products and services offered by the company by leading a team of diversified ranks and responsibilities and by ensuring smooth operations at all levels that are fully complied with the set quality standards as well as maintaining a management process that’s fully aligned with the company policies and also demonstrates its values; whether inside the company or outside in all forms of dealing with company customers and stakeholders.

Core Responsibilities:

• Management and control of all service and financial transactions relating to customers interactions. This includes defining the customer service strategy of how to best serve customers as well as developing of an efficient and effective business processes.
• Overseeing all operations aiming at best customer service efficiently and effectively.
• Development and improvement of invoicing and collection system.
• Defining of the relevant policies and procedures related to all offered products and services.
• Ensuring best collaboration and alignment with Marketing and Sales teams.
• Continuous improvement of all systems used to deliver the company products and services in collaboration with IT team.
• Set and management of the budgets that will be required to deliver on the customer  service strategy as defined.
• Manage the complexities of the interaction between the multitude of technologies and services.
• Enshrining higher levels of employees satisfaction in order for them to best serve customers.