The role involves coordinating and processing customer requests for aviation services: obtaining flight clearances from authorities, coordinating ground handling services, filing PNR/APIS records, arranging crew and passenger support services, and assisting with hotel bookings.

Responsibilities: 

• Receive and acknowledge new client requests, prepare new trip files ensuring all necessary information is captured.

• Liaison with CAAs, agents, handlers, FBOs, and third-party vendors to manage service requests with precision and attention to detail.

• Ensure that agents and vendors selected are aligned with company standards and policies.

• Provide regular updates to clients on the status of services, approvals, and confirmations.

• Deliver excellent customer service, maintaining clear communication at all stages.

• Ensure accurate handovers and debriefings with colleagues to maintain continuity of service.

• Manage multiple priorities effectively in time-sensitive environments, maintaining productivity under pressure.