Role Overview

The Executive Secretary & Sales/Technical Support Coordinator will manage executive workflows, support sales operations, and act as a communication bridge between customers and the technical team. She will receive customer requests, complaints, and inquiries, organize them, and ensure they are processed efficiently.

Key Responsibilities

1- Executive & Administrative Support

• Manage executive calendars, appointments, and daily schedules.
• Prepare meeting agendas, minutes, and follow‑up action items.
• Draft, review, and format official letters, reports, and presentations.
• Handle confidential information with discretion and professionalism.
• Coordinate internal and external meetings, events, and travel arrangements.
• Maintain organized digital and physical filing systems.

2- Sales Support & Coordination

• Assist the sales team with documentation, proposals, and follow‑ups.
• Prepare initial drafts of sales forms, quotations, and customer correspondence.
• Track sales activities, customer interactions, and pending tasks.
• Ensure all sales‑related documents are complete, accurate, and properly formatted.

3- Technical Team Support & Customer Interface

• Receive customer requests, complaints, and technical inquiries.
• Log, categorize, and forward requests to the appropriate technical team members.
• Follow up on open cases to ensure timely resolution.
• Communicate updates back to customers in a professional and clear manner.
• Support the technical team with documentation, scheduling, and coordination.
• Maintain a structured system for tracking customer issues and resolutions.

4- Office & Communication Management

• Handle incoming calls, emails, and inquiries professionally.
• Serve as the communication bridge between the executive office and departments.
• Support HR and operations with documentation and coordination tasks.