Job Summary

 

• Execute and lead a culture of service excellence at KAIZEN.
• Lead organizational process improvement initiatives to drive excellence in the delivery of our services.

 

• Attracts occupants by answering service questions, complaints; suggest and a testing information about other services.
• Process orders, prepare correspondences and fulfil customer needs to ensure occupant satisfaction.

 

Role & responsibilities

 

1. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
2. Communicate regularly with occupants to build and maintain a strong working relationship.
3. Provide accurate, valid and complete information by using the right methods/tools
4. Manage Customers enquiries received from all KAIZENs communication channels (WhatsApp / Phone Calls)
5. Deal with all received inquiries that range from asking about KAIZENs general questions to Site/Project specific questions.
6. Engage with Occupants on WhatsApp. Respond timely on WhatsApp messages.
7. Raise tickets through Freshdesk and resolve these promptly.
8. Use appropriate / professional soft skills: listening, questioning and empathy skills to gather the relevant information from our clients.