We are hiring ERP Implementer with the following job description:
- Implementing ERP software application at the client's site.
- Participates in training staff members on the client’s site.
- Analyzes customer needs, business processes reported problems and reports to solve problems in the products.
- Follow up with the clients in training and customization delivery.
- Delivers technical training to newly hired support staff.
- Collects and analyzes business and accounting requirements from the client.
- Works with development department in testing and implementing new product features and customer requirements.
- Recommends new strategies and programs for customer support and satisfaction.
- Analyzes business process, design and implement business cycles and workflows.
- Responds to client inquiries concerning product operation and diagnoses system hardware, software, and operator problems.
- Instructs users on use of software products, and manuals.
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users.
- Refers major hardware/software problems to service personnel/development department for correction.
- Responsible for customer’s smooth operation on company products.
- Reports any and all problems which might affect total customer operation performance to customer’s management and to his manager.
- Help in testing the business processes and improve it internally to follow the standards.