-    Training the new captains on how to use the application.
-    Supervising employees at different stages of the handover process.
-    Ensuring that the delivery team within the center has successfully implemented the required operations and tasks.
-     Managing customer expectations, evaluation, and feedback received by the customer service department and improving procedures for continuous improvement.
-    Responsible for the working hours and vacations of the delivery captains in the center, sending vacation requests daily, and the work schedule monthly to the direct manager.
-    Constant communication with the customer service department to inform about the attendance and absence of the captains and the working mechanism.
-    Managing and organizing the delivery team and everything related to the delivery process and ensuring that the customer has been served in the best way and on time.
-    Work to solve all delivery problems and analyze their cause in cooperation with the Department of Customer Service and ensure that the same problems do not recur.
-    Finding ways to reduce costs and follow the continuous evaluation of the work to discuss unnecessary steps in the delivery operations with your direct manager.
-    Finding solutions to any problem related to traffic or accident on the road and following up on the solution.
-    Follow up the work of the delivery captains in order to ensure the accuracy and quality of the work.