1.    Implement and keep track of prepared plan by Debt Collection Head of Section to achieve the pre-defined monthly and yearly target.
2.    Make searching to reach debtors or their relatives through pre-defined search steps.
3.    Negotiate and communicate closely in best quality with debtors to settle their debt amount and reactivate/Freeze /migrate their lines after settling their dues.
4.    Maintain contacts details and keep accurate records for all contact actions with debtors on the related system.
5.    Provide support to debtors in terms of offers, installments, discounts & payment methods.
6.    Recommend bad debt cases that need to be published in newspaper or to be handled legally according to the pre-set criteria and inform them before applying the action.
7.    Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
8.    Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
9.    Contribute to the continuous improvement of Syriatel Quality Management System.