Key Responsibilities:

• Respond to customer inquiries in a timely and professional manner.
• Resolve customer complaints and provide appropriate solutions.
• Process orders, returns, refunds, and account updates.
• Maintain accurate customer records and document interactions.
• Escalate complex issues to the appropriate department when necessary.
• Follow company policies and customer service standards.
• Build positive relationships with customers to ensure satisfaction.
• Work with team members to improve customer experience and service quality.