Preview

Salary

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Job Location & type

On-Site / Full time

Experience

2 years

Job Status

Active Job

About this role

Respond to customer inquiries and resolving problems via phone, email, or social media.
Provide accurate information about company products, services, and policies.
Handle customer complaints, taking appropriate action to resolve issues and ensure customer satisfaction.
Process orders, returns, and exchanges in accordance with company policies and procedures.
Escalate complex or unresolved issues to the appropriate department or supervisor.
Document customer interactions and maintaining accurate records in the customer service database.
Identify and implementing ways to improve customer service processes and procedures.
Provide feedback and suggestions to management for improving customer satisfaction.
Collaborate with other teams, such as sales or technical support, to resolve customer issues.
Maintain a professional and positive attitude when dealing with customers.