Preview

Salary

1,200,000 - 1,500,000 SYP per month

Job Location & type

Remote / Full time

Experience

2 years

Job Status

Active Job

About this role

Respond to customer inquiries and resolving problems via phone, email, or social media.
Provide accurate information about company services and policies.
Handle customer complaints, taking appropriate action to resolve issues and ensure customer satisfaction.
Document customer interactions and maintaining accurate records in the customer service database.
Identify and implementing ways to improve customer service processes and procedures.
Checking the pending requests for approval or rejection actions.
Provide feedback and suggestions to management for improving customer satisfaction.
Collaborate with other teams, such as sales or technical support, to resolve customer issues.