Preview

Salary

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Job Location & type

On-Site / Full time

Experience

5 years

Job Status

Active Job

About this role

Supervise the daily operations of the Customer Service team, ensuring the delivery of high-quality service and an exceptional customer experience.
Monitor and evaluate team performance through quality reviews, performance reports, and key service metrics.
Develop and implement strategies to improve response times, service quality, customer satisfaction, and overall team efficiency in alignment with company objectives.
Handle escalated customer complaints and complex cases, ensuring timely and effective resolutions.
Coordinate with internal departments to address customer concerns and facilitate seamless issue resolution.
Manage workload distribution and team scheduling to ensure optimal productivity and service coverage.
Track and monitor key performance indicators (KPIs), service levels, and operational targets, taking corrective actions when necessary.
Prepare and maintain detailed reports on team performance, productivity, customer feedback, and service trends.
Analyze customer behavior, recurring issues, and operational challenges, providing actionable recommendations for continuous improvement.
Implement and enforce customer service policies, procedures, and quality standards.
Identify opportunities for process improvement and collaborate with management to enhance operational efficiency.
Foster a culture of teamwork, accountability, continuous improvement, innovation, and customer-centricity.
Ensure accurate documentation of customer interactions and adherence to company standards and compliance requirements.

Important Skills for opportunity

UX/UI Design Fundamentals
Art Studio learnings
24 Lessons
Advanced Prototyping Techniques
Interactive Media Workshop
15 Lessons
User Research Methods
Market Insights Program
20 Lessons