Manage large amounts of inbound and outbound calls in a
timely manner.
· Follow communication “scripts” when handling different topics.
· Identify customers’ needs, clarify information, research
every issue and provide solutions and/or alternatives.
· Seize opportunities to upsell products when they arise.
· Build sustainable relationships and engage customers by
taking the extra mile.
· Keep records of all conversations in our customer service database
in a comprehensible way.
· Meet personal/team qualitative and quantitative targets.
· Preparing and submitting weekly report with detailed tasks to
the customer service Manager