The Customer Service Agent will ensure a smooth and efficient check-in process for passengers, issue boarding passes, and address any issues or concerns. They will also adhere to immigration and regulatory requirements while maintaining high standards of customer service.

 

Main Duties:

 

1. Assist with check-in, issue boarding passes, check luggage, and verify travel documents.
2. Manage boarding gates for timely departures.
3. Provide high-quality customer service to passengers, addressing their queries and concerns promptly.
4. Adhere to all safety, security, and operational procedures as per company and regulatory authorities.