We are seeking a friendly, organised, and customer-focused Customer Service Representative to join our recruitment team. In this role, you will be the first point of contact for candidates and clients, providing exceptional support throughout the recruitment process. You will manage enquiries, coordinate interviews, maintain accurate records, and ensure a positive experience for everyone interacting with our business.
Key Responsibilities
- Respond promptly and professionally to candidate and client enquiries via phone, email, and live chat.
- Provide information about job opportunities, recruitment processes, and company services.
- Schedule interviews and coordinate appointments between candidates and consultants.
- Maintain accurate candidate and client records within the recruitment database and CRM system.
- Follow up with candidates regarding interview feedback, onboarding documentation, and placement updates.
- Resolve customer concerns efficiently while maintaining a high standard of service.
- Support recruitment consultants with administrative tasks, including document preparation and compliance checks.
- Ensure all interactions are handled confidentially and in line with company policies.
- Monitor and respond to online enquiries and maintain excellent communication throughout the recruitment journey.
- Contribute to continuous improvement by identifying opportunities to enhance customer experience and internal processes.
Skills and Experience
- Previous experience in customer service, administration, or a client-facing role.
- Experience within recruitment or HR is desirable but not essential.
- Excellent verbal and written communication skills.
- Strong organisational and time-management abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in Microsoft Office and CRM or recruitment software.
- A positive attitude with strong problem-solving and interpersonal skills.
- High attention to detail and commitment to delivering outstanding customer service.
What We Offer
- Competitive salary and performance incentives.
- Ongoing training and career development opportunities.
- Supportive and collaborative team environment.
- Opportunities for career progression within the recruitment industry.
- Employee wellbeing initiatives and company benefits.
Success in This Role
The ideal candidate is empathetic, proactive, and enjoys helping people. You will build positive relationships with candidates and clients, ensuring every interaction reflects the company's commitment to excellent service and professionalism.