Corporate Travel Coordinator
Report to: Director Of Travel Management
Location: Office-based, Free Zone, Damascus, Syria.
Role Summary
The Corporate Travel Coordinator is responsible for the efficient, cost-effective, and safe management of all business travel. This role covers the end-to-end coordination and optimization of travel arrangements, vendor relationships, compliance, and support for employees, clients, and partners. The position requires strategic thinking, meticulous organizational skills, and exceptional customer service.
Key Responsibilities
- Travel Arrangements: Coordinate and confirm detailed business travel bookings for domestic and international trips.
- Itinerary Planning: Prepare comprehensive itineraries tailored to the specific needs of each business trip.
- Regulatory Guidance: Advise travelers on visa requirements, passports, and global travel regulations to ensure legal and smooth passage.
- Record Keeping: Maintain up-to-date booking records and traveler profiles in the organization’s travel management system.
- Expense Management: Track, reconcile, and audit all travel expenses in collaboration with Finance to ensure compliance with budgets and policies.
- Customer Service: Deliver prompt and exceptional service to all stakeholders, efficiently handling inquiries and resolving travel-related issues.
- Traveler Support: Provide immediate, personalized assistance to travelers before, during, and after their journeys.
- Crisis Response: Manage travel disruptions, emergencies, and last-minute changes to ensure safety and business continuity.
- Vendor Negotiation: Build and maintain strong relationships with airlines, hotels, and travel providers to negotiate competitive rates and service agreements.
- Process Improvement: Identify and implement process enhancements to increase efficiency, reduce costs, and improve the overall travel experience.