Position Duties Per Job:
1.    Prepare weekly visit plan based on corporate customer classification, conduct visits accordingly, issue daily visits information report and register data on the related System.
2.    Communicate with corporate customers in a courteous manner, and respond to their complaints promptly, to ensure customers’ satisfaction.
3.    Analyze and assess corporate customers’ complaints according to their validity, and keep relevant records accordingly.
4.    Follow up all requests and inquiries related to corporate customers to ensure proper handling and timely response in coordination with concerned parties
5.    Promote and sale Syriatel products and services to corporate customers in a professional manner.
6.    Follow up all unpaid invoices reported from the concerned entity related to corporate customers to ensure proper closing and solving according to related procedure.
7.    Monitor all the information and transactions related to assigned accounts by checking the generated reports and take the needed actions accordingly.
8.    Search for new corporate customers to achieve preset target of opening new corporate accounts.
9.    Monitor, collect, and escalate any new information regarding market situation and competitor’s offers to Head of Section.
10.    Maintain and enhance customer relationships and satisfaction through involvement in the community events.
11.    Support in the implementation of market surveys to anticipate corporate customers' needs and participate in developing marketing strategies that identify retention and growth opportunities.
12.    Define findings related to Corporate Customers’ activities, provide recommendations and propose developmental plan.
13.    Suggest new services and solutions to fulfill customer's needs.
14.    Coordinate with Corporate Technical Support Specialist in launching and promoting new corporate services.
15.    Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
16.    Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
17.    Contribute to the continuous improvement of Syriatel Quality Management System.