Preview

Salary

—

Job Location & type

On-Site / Full time

Experience

2 years

Job Status

Active Job

About this role

Answer incoming customer calls, emails, and chat messages promptly and professionally.
Availability to work flexible schedules, including evenings, weekends, and holidays.(mandatory requirement)
Provide accurate information and guidance to customers regarding our products and services.
Assist customers in navigating our website, troubleshooting technical issues, and placing orders.
Investigate and resolve customer complaints or issues, escalating complex cases to the appropriate department if needed.
Maintain a high level of knowledge about company policies, procedures, and products to provide accurate and consistent information to customers.
Keep records of customer interactions, transactions, comments, and complaints in our CRM system.
Follow up with customers to ensure their inquiries or issues have been properly addressed and resolved.
Collaborate with team members and other departments to resolve customer concerns and improve customer experience.