- Handle customer requests and respond to their inquiries received through phone calls and online channels in a timely & adequate manner.

- Maintain a high level of knowledge about company products to provide accurate and consistent information to customers.

- Keep records of customer interactions, comments, and complaints in our CRM system.

- Follow up with customers to ensure their inquiries or issues have been properly addressed and resolved.

- Collaborate with team members and other departments to resolve customer concerns and improve customer experience.